Thank you for visiting Aspen Ridge online. The content and services available on the Sites are provided to you subject to the following terms and conditions. By accessing or using the Services, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions.
Aspen Ridge reserves the right to update or modify these terms and conditions at any time. When changes are made, we will make the revised version available on this web page and update the date above.
Terms of Sale
All online transactions are processed in NZ dollars. If you are buying from outside of New Zealand the price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
All prices for products on the Website are inclusive of GST. We offer complete peace of mind when it comes to paying for your products securely, and all purchases are protected by our guarantee. We accept Visa, MasterCard, and internet banking for New Zealand orders. Delivery of products will not be made until payment has been received to the satisfaction of Aspen Ridge.
There will be 3% surcharge if you pay by credit card. If you pay by online bank transfer, the surcharge will be 1.3%. Delivery fee will be charged based on the location of delivery and the weight of your order. The amount of delivery fee is calculated before you pay for your order, please check before you pay.
Privacy and Security
Your security is important to both you and to us.
We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address, contact phone and date of birth.
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.
Customer and order information are emailed directly to our order centre. When we receive your information, it is stored on a secure location in our office so that it can only be accessed by us.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Related links page Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.
Cancellations, Returns and Refunds Policy
We can cancel and refund a submitted order for you as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded to the same payment method used to place your order. If you have paid with Internet Banking please provide us with your bank account details so the funds can be refunded back into your account.
Damaged or faulty merchandise
If you receive damaged or defective merchandise, we will either issue a refund or exchange the item upon its return. You will not be charged any additional shipping or handling fees for replacement. To contact us regarding refunds, returns or damaged goods, email customer service. Email: firstname.lastname@example.org
Online orders are delivered via our courier service partners. Please note we are not able to deliver to P.O. Box addresses. You will receive a confirmation email once your order has been received. Once your order has been accepted it will be processed as soon as possible, usually the same or next business day.
Goods which are in stock or available through our New Zealand distributors will be delivered within 5 to 10 working days from the date of your order. Some products (if not in stock) may take longer. We'll let you know if your goods are on back order. Your delivery time may vary depending on your location. Separate rates and conditions apply for International, New Zealand residential and rural deliveries.
No information on the Website is intended to be taken as medical advice and is intended only for information purposes. Always read the label of any product carefully and use only as directed. If your symptoms persist or you are uncertain as to whether any product may be safe for your use, consult a health professional. If you have a pre-existing medical condition, are pregnant or lactating, consult a health professional prior to using any product.
Subject to your rights under the Consumer Guarantees Act 1993, Aspen Ridge will not be liable for any:
(a) warranties, conditions and representations whether express, implied, statutory or otherwise, relating in any way to the Website, your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through the Website; and
(b) liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through this Website for any reason whatsoever (including negligence). Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount paid by you to us in respect of the product excluding any amount paid for delivery.
You agree that if any product has been acquired for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 are excluded in relation to those products.
The use of the Website and the ordering of any product by you from this site is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and Aspen Ridge.